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Latest COVID-19 information for
Participants Providers Employers

COVID-19 testing frequently asked questions

  • Why hasn’t my employer contacted me?

    This testing is set up only for MGM, Caesars, and Boyd employees.

  • I am an employee of (MGM, Caesars, or Boyd). Why hasn’t my employer contacted me?

    Your employer has not identified you on the list we received. Please contact your employer for more information.

  • My employer contacted me, but I am not on the list. What do I do?

    Contact your employer to further verify that you are being called back to work and require testing.

  • What happens if I do not pass the COVID-19 test?

    We are unable to answer that question, please contact your employer for additional information.

  • What happens if I miss or am late for my appointment?

    You will need to reschedule for another date and time.

  • What if I don’t want to be tested?

    If you do not wish to be tested, you will have to contact your employer to discuss.

  • What if I do not have an email address?

    Follow this link to learn how to set up an email address. You can also call the Advocacy line at 702-691-5665 and we can help you with creating an email address. But for privacy reasons, we recommend that you try to set up your email address on your own.

  • What happens if I do not get the email from the Health Center patient portal?

    Be sure to check the junk mail or spam filter in your email box.

  • Why do I have to register for the Health Center patient portal (Athena)?

    This is how you will receive your results and sign the consent forms. You will need to do this in order to be tested, so that you can provide this information to your employer.

  • When will my results be available?

    The turnaround time for test results is currently 24 to 48 hours.

  • How will I obtain my test results?

    Results will be viewable online through the Health Center’s patient portal (Athena). If your test result is positive, you will be contacted over the phone.

  • Where can my family be tested?

    Follow this link for more information on other COVID-19 testing locations.

  • Where should any benefit or eligibility related questions should be directed?

    The Culinary Health Fund Customer Service office at 702-733-9938.