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About the advocates

What are advocates?

We have participant advocates to help your patients navigate their benefits. Healthcare benefits can be hard to understand. Our advocates explain benefits and answer questions. Our advocates help ensure your patients have access to the care they need and get the most out of their medical benefits.

What can an advocate help my patient with?

Advocates can help your patients:

  • Find a doctor
  • Fill out forms
  • Get answers to their questions
  • See if they’re eligible for benefits
  • Check if they owe a self-pay
  • Know their copays
  • Sign up for a class or program
  • Explain things that are sent to them by mail or text
  • Help with complicated situations (disability, enrollment, complaints, etc…)

If your patients need help with their benefits, please have them:

Meet our advocates

  • Carmen Cheung

    Languages she speaks: Chinese and English

    I like to help people, especially our participants. In my position, I help participants better understand their benefits and use them wisely. They are very hard-working. They deserve the great benefits and services that we provide.

  • Patricia Robles

    Languages she speaks: English and Spanish

    I enjoy building trusting relationships with our participants. I love helping them get the most out of their benefits. Being a resource to the community is very rewarding to me.

  • Araceli Saavedra

    Languages she speaks: English and Spanish

    Health benefits are confusing. That’s why I am here. My job is to help participants understand their benefits. I’m happy to help, and I enjoy being a friendly resource.

  • Maggie Santana

    Languages she speaks: English and Spanish

    It is important to me to help participants use their benefits. I enjoy being able to help others and let them know about our programs.