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About the advocates

What are advocates?

We have participant advocates to help your patients navigate their benefits. Healthcare benefits can be hard to understand. Our advocates explain benefits and answer questions. Our advocates help ensure your patients have access to the care they need and get the most out of their medical benefits.

What can an advocate help my patient with?

Advocates can help your patients:

  • Find a doctor
  • Fill out forms
  • Get answers to their questions
  • See if they’re eligible for benefits
  • Check if they owe a self-pay
  • Know their copays
  • Sign up for a class or program
  • Explain things that are sent to them by mail or text
  • Help with complicated situations (disability, enrollment, complaints, etc…)

If your patients need help with their benefits, please have them:

Meet our advocates

  • Maryellen Avila

    Languages she speaks: English and Spanish

    “I am passionate about helping our participants, providing them with assistance and reassurance, and giving them information about their benefits. I enjoy interacting with participants through our many events, wellness classes, and day-to-day opportunities. It is a pleasure to help our Spanish-speaking participants in their own language.”

  • Carmen Cheung

    Languages she speaks: Chinese and English

    “I like to help people, especially our participants. In my position, I help participants better understand their benefits and use them wisely. They are very hard-working. They deserve the great benefits and services that we provide.”

  • Grace Marin

    Languages she speaks: English and Spanish

    “I am happy to be part of a field that directly impacts people’s well-being and quality of life. My passion lies in helping participants navigate the complexities of the healthcare system and making a positive impact on their lives.”

  • Araceli Saavedra

    Languages she speaks: English and Spanish

    “Health benefits are confusing. That’s why I am here. My job is to help participants understand their benefits. I’m happy to help, and I enjoy being a friendly resource.”

  • Edith Sandoval

    Languages she speaks: English and Spanish

    “I find great satisfaction in assisting members with their benefit questions, guiding them through the process in resolving complex issues, and building trusting relationships. Helping others make me sincerely happy.”

  • Maggie Santana

    Languages she speaks: English and Spanish

    “It is important to me to help participants use their benefits. I enjoy being able to help others and let them know about our programs.”