Forms and information
As you know, the Culinary Health Fund is transitioning to a new Third-Party Administrator (TPA), MagnaCare, starting on or before January 1, 2026.
As a reminder, we wanted to let you know that your office may notice temporary delays and disruptions due to the transition. You may notice a longer than usual time for us to process claims and for payments to be made to your office. We apologize for this inconvenience. Throughout this transition period, we will continue to send you regular updates.
Frequently Asked Questions
Where do I submit prior authorization requests?
No change. Continue to contact Nevada Health Solutions directly, and Harmony Healthcare for ABA Therapy (for DOS starting 1/1/2026).
What happened to my claims in process?
Any claims in process will be transferred to MagnaCare during the transition period. At the conclusion of the transition, these claims will be considered for payment.
Can I see my claims?
The Provider Portal is available for 24/7 access to view eligibility, benefits and claim status and can be accessed using this link: https://clm.magnacare.com/MGProviderclms/.
Check out this video on using the Provider Portal.
Please note all claims submitted beginning 12/18/2025 will be held in secured location until they can be released for payment by MagnaCare at the conclusion of the transition period.
When will I get paid?
Claim payments will generate in January 2026. Future communications will be shared with updates on definite payment cycles. As a result, during this transition period there will be delays with claim processing and payments. Please be assured the Fund and MagnaCare are working as quickly as possible to complete the transition and resume claims payment.
Is EFT/ERA Registration Required?
Don’t forget to sign up for EFT/ERA directly with MagnaCare by signing onto their provider portal.
What is the Customer Service phone number?
Please call 702-733-9938. Provider prompt is 4.
What is my payer ID?
Great news! Nothing is changing. The EDI payer ID is 59144. The claims mailing address is also staying the same.
Questions?
Contact us at 702-892-7313, option 2.
Contact information:
| Benefits, Eligibility, and Claims Status | 702-733-9938 |
|---|---|
| Provider Relations | 702-892-7313, option 2 |
| Contracting and Credentialing | 702-892-7313, option 1 |
| Prior Authorizations | 702-216-1653 |
If you are not able to find what you need, call Provider Services at 702-892-7313.
When your patients…
- Feel sick
- Are in an accident
- Become pregnant
- Need surgery
- Need help with their mental health
- Need help with addiction