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Lab services at all Culinary Health Center locations and at Saint Louis Square on the Strip will close early at 3:30pm on Friday, December 5th. We will reopen Monday, December 8th.

Meet MagnaCare, your new Customer Service Team

As you may know, our Customer Service Team has been transitioning over the past few months. The transition is almost complete, and we are excited to provide you an improved Customer Service experience.

Starting January 1, 2026, MagnaCare will serve as your new Customer Service Team! MagnaCare is a national third-party administrator (TPA) with over 34 years of experience.

As part of this transition, you will get a new:

Participant Portal

Starting January 1, 2026, you will be able to create your account.

ID Card

Will be mailed in the next couple of months.

Please watch out for future communications including mailers, emails, and text messages from us to help guide you through this important Customer Service transition.

The Pension Office will also be moving next door.

Due to the transition and holidays, the Customer Service Office will be closed on:

  • Thursday, December 18 (starting at 3pm)
  • Friday, December 19
  • Wednesday, December 24
  • Thursday, December 25
  • Thursday, January 1
  • Friday, January 2

Questions or concerns? Please call the Advocacy Line at 702-691-5665.

Frequently Asked Questions (FAQ) about your new Customer Service.

Who is the new Customer Service Team?

MagnaCare is a national third-party administrator (TPA) operating in all 50 states. They have 34 years of experience serving labor clients. They currently serve 1.3 million members and more than 90 Taft-Harley funds. MagnaCare is fully dedicated to self-funded plans, like ours!

When will the new Customer Service team start?

The new Customer Service team will start on January 1, 2026. However, due to the holiday closure, you will be able to contact them on January 5, 2026, by visiting or calling the Customer Service Office.

Will the Customer Service Office phone number or address be changing?

No. The Customer Service Office phone number and address will stay the same. You can continue to call the Customer Service Office at 702-733-9938 or visit us at 1901 Las Vegas Boulevard South, Suite 107, Las Vegas, Nevada 89104.

Will other phone numbers or addresses be changing?

Most, if not all, phone numbers will be staying the same. The new Customer Service team will be picking up from the same lines that you regularly call. There may be some changes to addresses on forms and paperwork. The address that will show on all forms will be 1901 Las Vegas Boulevard South, Suite 107, Las Vegas, Nevada 89104.

Will the Customer Service Office hours be the same?

Yes. The Customer Service hours will still be the same. We are open Monday – Friday 8am-6pm.

Will any of my Culinary benefits be changing due to the change?

No. Your Culinary health benefits are NOT changing. You will keep your same benefits and there is still no cost for you and your eligible dependents’ health benefits.

Will I get a new Culinary ID card?

Yes. You will get a new Culinary ID card in a few months, but not right away. We will send you updates about your new Culinary ID card soon.

Will there be a new Participant Portal that I need to register for?

Yes. We are very excited to offer a NEW and IMPROVED Participant Portal starting on January 1, 2026. In the new year, you will need to use our new Participant Portal instead of the old one. This new Participant Portal will have better tools and more resources to help you navigate your health benefits. We will send more information about how to register for the new Participant Portal in late December or early January. It is very important to sign up right away in January. Please look out for mailers, texts, and emails about how to sign up for the new Participant Portal. You will also be able to download an app on your mobile device. You can still visit culinaryhealthfund.org/portal to access the new Participant Portal next year.

Will this change impact the quality of care available to me or will there be any impact on doctors or specialist that are in the Culinary network?

No. This Customer Service change does NOT impact the doctors or specialist in the Culinary network. You will continue to have high-quality care and service for you and your loved ones.

What should I expect next?

You should expect to get regular communications, including mailers, emails, and text messages, from us about this important Customer Service transition. You can also expect to receive exceptional service and care from the MagnaCare team who will now be your new Customer Service team. You may also notice some changes to our letters and see MagnaCare’s name and logo on some of our communications. As mentioned, you’ll get more information about the new Participant Portal and ID cards soon.

Who should I call if I have any questions or concerns about the Customer Service transition or new team?

Please call the Advocacy Line at 702-691-5665 for any questions or concerns related to the Customer Service transition. They are available Monday – Friday 8am-4pm. If you need to leave a voicemail, they will call you back within 24-48 hours.

Why did Culinary decide to switch Customer Service teams?

After many months of careful consideration, we decided to switch Customer Service teams to better serve our Culinary participants. MagnaCare has an outstanding reputation and success record as well as innovative tools and reporting systems that we need to ensure you get the most out of the benefits you work hard for. We are committed to providing all Culinary participants with exceptional service and this new partnership with MagnaCare as our Customer Service team will help ensure that we deliver Only the Best to Culinary participants.